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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:We have had this insurance since we came to the USA on J Visa. May I ask if the insurance covers the cost for vaccination?

A:
Unfortunately none of our J visa plans cover preventive care such as vaccines.
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Q:I purchased Atlas International Premium. but could not find proper 247 emergency number. Tried both numbers indicated on the ID card. While calling the automated voice suggests that office is closed and I have to call 911 in case of emergency. My travel insurance is for China and I'm a confused where I can call for assistance or what I should do.

A:
Most plans do not provide an emergency number. In the case of a medical emergency you want to reach out to the emergency line for that country or head to the nearest hospital and provide them with your ID card for billing during buissnes hours.
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Q:hello - does the insubuy insurance cover physiotherapy at centers like Sportsmed?

A:
Plans cover what is medically necessary to diagnose and treat the new injury or illness. the plan will not cover if you have a pre-existing condition and are traveling with the need of physiotherapy.
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Q:My son is an united states citizen, living in China. He is going to visit us here in the US for a month. Is he eligible for travel insurance? I see the elligibility restriction say home country excluding the united states.

A:
Citizenship and country of residents do not have to match. He can be a resident of China who is visiting the US. If you can enter your information in this link we can quote you all of our available plans, Visitor plans: /get-travel-insurance-quotes/?presection=visitorUSA
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Q:Can I submit my claim form online? If so, is there a link to where I can do that?

A:
The Online claim submission website can be located either in your claim form or by calling the phone number on the back of your ID card.
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Q: Me and my entered US on 1101 and my employer specified that insurance benefits will only start on 1201. I was hoping to see if I can get any insurance that covers from now till end of the month

A:
We have temporary plans for people on work visa awaiting their insurance. If you can enter your information in this link we can quote you all of our available plans, Available plans: /new-immigrant-insurance/
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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